Shipping policy


Where We Ship

  • EXOTERIC currently ships within the United States only.
  • International shipping may be introduced in future releases.

Processing Time

  • Orders are typically processed within 1–2 business days, excluding weekends and U.S. federal holidays.
  • Once your order has shipped, you will receive a confirmation email containing your tracking information.
  • If we are unable to ship your order within the stated processing window, we will contact you with an updated estimate and, where required by applicable law, offer you the option to accept the delay or cancel the order for a refund.

Delivery Time

  • Standard domestic delivery typically takes 3–7 business days after the order has been transferred to the carrier.
  • Delivery dates are estimates and may vary depending on destination, weather conditions, and carrier operations.

Shipping Cost

  • Complimentary shipping is included on all U.S. orders.
  • No additional standard shipping charge is applied at checkout.

Order Tracking

  • A tracking number will be sent by email once your order has shipped.
  • If you believe your order has shipped but have not received tracking information, contact support@exotericskincare.com.

Shipping Address

  • Please review your shipping address carefully before placing your order.
  • If you notice an error, contact support@exotericskincare.com as soon as possible.
  • We will make a reasonable effort to assist, but address changes cannot be guaranteed once an order has entered processing or fulfillment.

Lost in Transit

  • If tracking has not updated or your package has not arrived within 7 calendar days after the carrier's estimated delivery date, contact support@exotericskincare.com.
  • We will review the shipment and provide guidance on the next steps.
  • If the carrier confirms the package was lost in transit, we will work with you to provide an appropriate resolution, which may include a replacement or a refund to the original payment method.

Missing Packages

  • If tracking shows delivered but you cannot locate it, first check with household members, neighbors, the delivery location, and the carrier.
  • If it remains missing, contact support@exotericskincare.com within 7 calendar days of the marked delivery date.
  • We will review the available tracking information and determine the appropriate next steps.
  • Any replacement or refund will be determined after the available information has been reviewed.
  • This does not limit any rights available under applicable law.