Exoteric — Policies

Shipping & Returns.

Clear information about order processing, delivery, pre-orders, returns, and what to do if something is not right.

01

Shipping

Where We Ship
  • EXOTERIC currently ships within the United States.
  • International shipping will be introduced in future releases.
Processing Time
  • In-stock orders are typically processed within 1–2 business days, excluding weekends and U.S. federal holidays.
  • Once your order has shipped, you will receive a confirmation email containing your tracking information.
Pre-Orders
  • Products are offered for pre-order when clearly identified on the product page and at checkout.
  • Pre-orders are charged at checkout, and each pre-order reserves a unit from a limited production run.
  • The estimated shipping window will be displayed before purchase.
  • Cancellation requests must be submitted to support@exotericskincare.com within 24 hours of placing the order.
  • After that period, pre-orders cannot be cancelled or modified, except where required by applicable law.
Pre-Order Delays
  • If we cannot ship within the estimated shipping window stated at the time of purchase, we will notify you and provide the option to accept the revised shipping date or cancel for a full refund.
Mixed Orders
  • Orders containing both in-stock and pre-order products will ship when all products are available, unless otherwise stated at checkout.
  • If you would like an in-stock product to ship sooner, please place it as a separate order.
Delivery Time
  • Standard domestic delivery typically takes 3–7 business days after the order has been transferred to the carrier.
  • Delivery dates are estimates and may vary depending on destination, weather conditions, and carrier operations.
Shipping Cost
  • Complimentary shipping is included on all U.S. orders.
  • No additional standard shipping charge is applied at checkout.
Order Tracking
  • A tracking number will be sent by email once your order has shipped.
  • Tracking for a pre-order is sent only after the order has been fulfilled.
  • If you believe your order has shipped but have not received tracking information, contact support@exotericskincare.com.
Shipping Address
  • Please review your shipping address carefully before placing your order.
  • If you notice an error, contact support@exotericskincare.com as soon as possible.
  • We will make a reasonable effort to assist, but address changes cannot be guaranteed once an order has entered processing or fulfillment.
Lost in Transit
  • If tracking has not updated or your package has not arrived within 7 calendar days after the carrier’s estimated delivery date, contact support@exotericskincare.com.
  • We will review the shipment and provide guidance on the next steps.
  • If the carrier confirms that the package was lost in transit, we will work with you to provide an appropriate resolution, which may include a replacement or a refund to the original payment method.
Missing Packages
  • If tracking shows that your package was delivered but you cannot locate it, first check with household members, neighbors, the delivery location, and the carrier.
  • If it remains missing, contact support@exotericskincare.com within 7 calendar days of the marked delivery date.
  • We will review the available tracking information and determine the appropriate next steps.
  • Any replacement or refund will be determined after the available information has been reviewed.
  • This does not limit any rights available under applicable law.
02

Returns

Unopened Products
  • You may request a return within 14 calendar days of delivery for an unused, unopened product with the original tamper-evident seal on the product box fully intact.
  • The product must remain in its original packaging and condition.
  • A product with a broken or removed seal on the product box is not eligible for return, even if the bottle or jar inside appears unused.
  • Proof of purchase is required.
Request a Return
  • Contact support@exotericskincare.com with your order number, the reason for your request, and a clear photo showing the original tamper-evident seal on the product box fully intact.
  • Returns require prior approval.
  • If approved, we will provide return instructions and the appropriate return address.
  • The return must be sent within 7 calendar days of receiving those instructions.
  • Returns sent without prior authorization may be refused or returned to the sender.
Return Shipping
  • For an approved voluntary return, return-shipping costs are the customer’s responsibility.
  • Original shipping charges, if any, are non-refundable unless the return results from our error or applicable law requires otherwise.
  • We recommend using a tracked shipping service because a refund cannot be processed for a return we do not receive.
  • We do not charge a restocking fee for an approved return.
Pre-Order Returns
  • Once a pre-order has been delivered, the same return eligibility rules apply.
  • The product must be unused and unopened, its original tamper-evident seal on the product box must remain fully intact, and the return must be requested within 14 calendar days of delivery.
Damaged or Incorrect
  • If your order arrives damaged, defective, or contains an incorrect item, contact support@exotericskincare.com within 7 calendar days of delivery.
  • Include your order number, clear photos of the product, a clear photo of the SKU label on the product box, photos of the outer shipping box, inner packaging, and shipping label, together with a brief description of the issue.
  • Please retain the product and packaging while the request is reviewed.
  • Once verified, we will offer an appropriate replacement or a refund to the original payment method.
  • EXOTERIC will cover any authorized return-shipping cost.
  • This reporting period does not limit any rights available under applicable law.
Refunds
  • Approved refunds are issued to the original payment method used at checkout.
  • When a return is required, please allow up to 5 business days after delivery of the return for inspection and refund processing.
  • After a refund has been issued, your bank or payment provider may require an additional 5–10 business days to post the funds to your account.
Exchanges
  • We do not offer direct exchanges.
  • If an eligible return is approved, the refund will be issued to the original payment method, and a new order may be placed separately.
  • Verified damaged, defective, or incorrect products may still qualify for replacement.
Full Refund Policy
  • For complete eligibility requirements, instructions, and refund terms, please review our Refund Policy.
  • A written copy is available upon request.
Customer Support
  • For order support, shipping questions, returns, damaged or incorrect items, and pre-order support, contact support@exotericskincare.com.
  • We typically respond within 1–2 business days.
General Inquiries
Our Commitment

If something is not right with your order, we want to know — and we will review it with care.