01 — Shipping

Where We Ship

  • EXOTERIC currently ships within the United States only.

  • International shipping may be introduced in future releases.

Processing Time

  • Orders are typically processed within 1–2 business days, excluding weekends and U.S. federal holidays.

  • Once your order has shipped, you will receive a confirmation email containing your tracking information.

  • If we are unable to ship your order within the stated processing window, we will contact you with an updated estimate and, where required by applicable law, offer you the option to accept the delay or cancel the order for a refund.

Delivery Time

  • Standard domestic delivery typically takes 3–7 business days after the order has been transferred to the carrier.

  • Delivery dates are estimates and may vary depending on destination, weather conditions, and carrier operations.

Shipping Cost

  • Complimentary shipping is included on all U.S. orders.

  • No additional standard shipping charge is applied at checkout.

Order Tracking

  • A tracking number will be sent by email once your order has shipped.

  • If you believe your order has shipped but have not received tracking information, contact support@exotericskincare.com.

Shipping Address

  • Please review your shipping address carefully before placing your order.

  • If you notice an error, contact support@exotericskincare.com as soon as possible.

  • We will make a reasonable effort to assist, but address changes cannot be guaranteed once an order has entered processing or fulfillment.

Lost in Transit

  • If tracking has not updated or your package has not arrived within 7 calendar days after the carrier's estimated delivery date, contact support@exotericskincare.com.

  • We will review the shipment and provide guidance on the next steps.

  • If the carrier confirms the package was lost in transit, we will work with you to provide an appropriate resolution, which may include a replacement or a refund to the original payment method.

Missing Packages

  • If tracking shows delivered but you cannot locate it, first check with household members, neighbors, the delivery location, and the carrier.

  • If it remains missing, contact support@exotericskincare.com within 7 calendar days of the marked delivery date.

  • We will review the available tracking information and determine the appropriate next steps.

  • Any replacement or refund will be determined after the available information has been reviewed.

  • This does not limit any rights available under applicable law.

02 — Returns

Unopened Products

  • You may request a return within 14 calendar days of delivery for an unused, unopened product with the original tamper-evident seal on the product box fully intact.

  • The product must remain in its original packaging and condition.

  • A product with a broken or removed seal on the product box is not eligible for return, even if the bottle or jar inside appears unused.

  • Proof of purchase is required.

Request a Return

  • Contact support@exotericskincare.com with your order number, the reason for your request, and a clear photo showing the original tamper-evident seal on the product box fully intact.

  • Returns require prior approval.

  • If approved, we will provide return instructions and the appropriate return address.

  • The return must be sent within 7 calendar days of receiving those instructions.

  • Returns sent without prior authorization may be refused or returned to the sender.

Return Shipping

  • For an approved voluntary return, return shipping costs are the customer's responsibility.

  • Original shipping charges, if any, are non-refundable unless the return results from our error or applicable law requires otherwise.

  • We recommend using a tracked shipping service because a refund cannot be processed for a return we do not receive.

  • We do not charge a restocking fee for an approved return.

Damaged or Incorrect

  • If your order arrives damaged, defective, or contains an incorrect item, contact support@exotericskincare.com within 7 calendar days of delivery.

  • Include your order number, clear photos of the product, a clear photo of the SKU label on the product box, and photos of the outer shipping box, inner packaging, and shipping label, together with a brief description of the issue.

  • Please retain the product and packaging while the request is reviewed.

  • Once verified, we will offer an appropriate replacement or a refund to the original payment method.

  • EXOTERIC will cover any authorized return shipping cost.

  • This reporting period does not limit any rights available under applicable law.

Refunds

  • Approved refunds are issued to the original payment method used at checkout.

  • When a return is required, allow up to 5 business days after delivery of the return for inspection and refund processing.

  • After a refund has been issued, your bank or payment provider may require an additional 5–10 business days to post the funds.

Exchanges

  • We do not offer direct exchanges.

  • If an eligible return is approved, the refund will be issued to the original payment method, and a new order may be placed separately.

  • Verified damaged, defective, or incorrect products may still qualify for replacement.

Full Refund Policy

  • For complete eligibility requirements, instructions, and refund terms, please review our Refund Policy.

  • A written copy is available upon request.

Customer Support

  • For order support, shipping questions, returns, and damaged or incorrect items, contact support@exotericskincare.com.

  • We typically respond within 1–2 business days.

General Inquiries

Our Commitment: If something is not right with your order, we want to know — and we will review it with care.