Questions, Answered.

Begin with clean skin. Apply 2–3 drops of The Serum, warm between fingertips, and press into the face and neck. Follow with a small amount of The Moisturizer and massage gently into the face and neck.

Yes. Each product can be used on its own. When used as a system, apply The Serum first and follow with The Moisturizer.

Both products are designed for twice-daily use, morning and evening.

Apply 2–3 drops of The Serum. Use a small amount of The Moisturizer.

Results vary from person to person. The formulas are designed to support hydration, visible firmness, texture, tone, and the skin barrier with consistent use.

The 5–6™ Peptide System brings together five bio-signal peptides and six foundational supports. The Serum and The Moisturizer contain the same bio signal five peptides, with adapted set of supporting ingredients in each formula.

Both formulas are formulated for all skin types. Review the full ingredient list before use and consider patch testing when introducing a new product.

Yes. Both formulas are fragrance-free and formulated without parabens, sulfates, or phthalates.

Yes. Both formulas are vegan and cruelty-free.

We cannot provide medical advice. If you are pregnant, breastfeeding, managing a skin condition, or under medical care, consult a qualified healthcare professional before introducing a new skincare product.

Both products are manufactured in the United States.

EXOTERIC begins with intentionally limited production runs. This allows each release to be produced with care while the brand grows deliberately.

Future production runs are planned, subject to production and availability. Restock and pre-order information will be announced on the website and email list.

A future production run may be offered for pre-order. If so, the product page and checkout will clearly identify it as a pre-order and display the estimated shipping window before purchase.

Availability is shown on each product page. A pre-order will be clearly identified on the product page and at checkout before payment is completed.

The estimated shipping window will be displayed on the product page and at checkout before purchase. Once your order ships, you will receive tracking information by email.

Pre-orders are charged at checkout. Each pre-order reserves a unit from the identified production run.

Cancellation requests must be emailed to support@exotericskincare.com within 24 hours of placing the order. After that period, pre-orders cannot be cancelled or modified, except where required by applicable law.

If we cannot ship within the estimated shipping window stated at purchase, we will notify you and provide the option to accept the revised shipping date or cancel for a full refund.

The order will ship when all products are available, unless otherwise stated at checkout. To receive an in-stock product sooner, place it as a separate order.

EXOTERIC currently ships within the United States. International shipping will be introduced in future releases.

In-stock orders are typically processed within 1–2 business days, excluding weekends and U.S. federal holidays. Standard domestic delivery typically takes 3–7 business days after the order has been transferred to the carrier.

Yes. Complimentary standard shipping is included on all U.S. orders.

You can request a return within 14 calendar days of delivery for an unused, unopened product with the original tamper-evident seal on the product box fully intact. A product with a broken or removed seal on the product box is not eligible for return, even if the bottle or jar inside appears unused. Contact support@exotericskincare.com before sending any product. Returns require prior approval.

Contact support@exotericskincare.com within 7 calendar days of delivery. Include your order number, clear photos of the product, a clear photo of the SKU label on the product box, and photos of the outer shipping box, inner packaging, and shipping label, together with a brief description of the issue. Once verified, we will offer an appropriate replacement or a refund to the original payment method. This reporting period does not limit any rights available under applicable law.

If tracking has not updated or your package has not arrived within 7 calendar days after the carrier’s estimated delivery date, contact support@exotericskincare.com. If the carrier confirms that the package was lost in transit, we will work with you to provide an appropriate resolution, which may include a replacement or a refund to the original payment method.

First check with household members, neighbors, the delivery location, and the carrier. If the package remains missing, contact support@exotericskincare.com within 7 calendar days of the marked delivery date. We will review the available information and determine the appropriate resolution.

We do not offer direct exchanges. If an eligible return is approved, a refund will be issued to the original payment method and a new order may be placed separately. Verified damaged, defective, or incorrect products may still qualify for replacement.

When a return is required, allow up to 5 business days after delivery of the return for inspection and refund processing. When approved, refunds are issued to the original payment method. Your bank or payment provider may require an additional 5–10 business days to post the funds.

For order support, shipping questions, returns, damaged or incorrect items, product questions, and pre-order support, contact support@exotericskincare.com. For general inquiries, partnerships, and business communication, contact hello@exotericskincare.com. We typically respond within 1–2 business days.