Last updated: August 25, 2026

Exoteric Skincare LLC, operating as EXOTERIC ("EXOTERIC," "we," "us," or "our"), offers the following Refund Policy.

We have a 14-day return policy, which means you have 14 calendar days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. The outer product box must remain unopened, and the original tamper-evident seal on the outer product box must remain fully intact. You will also need your order number or proof of purchase.

A product with an opened outer box, or with a broken or removed tamper-evident seal on the outer product box, is not eligible for return, even if the bottle or jar inside appears unused.

To start a return, contact us at support@exotericskincare.com.

Returns require prior approval. If your return is accepted, we will provide return instructions and the correct return address. Items sent back without first requesting and receiving approval for a return will not be accepted. Once approved, the return must be sent within 7 calendar days of receiving those instructions.

For an approved voluntary return, return shipping is the customer’s responsibility unless the return results from our error or applicable law requires otherwise. We recommend using a tracked shipping service, as a refund cannot be processed for a return we do not receive. We do not charge a restocking fee for an approved return.

Original shipping charges, if any, are non-refundable unless the return results from our error or applicable law requires otherwise.

You can always contact us for any return question at support@exotericskincare.com.

Damages and Issues

Please inspect your order upon receipt and contact us within 7 calendar days of delivery if the item is defective, damaged, or incorrect, so that we can evaluate the issue and determine the appropriate resolution, which may include replacement, refund, or another remedy as required by applicable law.

For damaged, defective, or incorrect items, contact us at support@exotericskincare.com with your order number, clear photos of the product, a clear photo of the SKU label on the product box, photos of the outer shipping box, inner packaging, and shipping label, together with a brief description of the issue.

Exceptions / Non-Returnable Items

Due to the nature of skincare products, we cannot accept returns for items where the outer product box has been opened, the tamper-evident seal has been broken or removed, or the product is not in its original condition. Opened, used, unsealed, or damaged-after-delivery products cannot be returned for hygiene and safety reasons.

Exchanges

We do not offer direct exchanges. If an eligible return is approved, the refund will be issued to the original payment method, and a new order may be placed separately. Verified damaged, defective, or incorrect products may still qualify for replacement.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved.

When a return is required, please allow up to 5 business days after delivery of the return for inspection and refund processing.

If approved, the refund will be issued to your original payment method. After a refund has been issued, your bank or payment provider may require an additional 5–10 business days to post the funds to your account.

If you have questions about a refund, contact us at support@exotericskincare.com.

Business Correspondence Address

Exoteric Skincare LLC
1007 N Orange St
4th Floor #5369
Wilmington, DE 19801
United States

This address is for business correspondence only and is not a return facility. Do not send products to this address unless EXOTERIC Support specifically instructs you to do so.